About Me
Gordon Aikman
Founder & CEO, Smart Hands, Inc.
I am a personable onsite IT technician with over 35 years of experience, capable of handling any onsite situation with confidence and expertise. I provide white glove service, ensuring thorough, professional handling of all tasks. My background includes extensive troubleshooting, repair, and customer service for PC, Mac, servers, laptops, cellphones, and networks. My focus is on delivering exceptional technical solutions while putting the customer at ease.
Professional Experience
Founder & CEO
Smart Hands, Inc. | Onsite IT Services | 2024–Present
- Established and currently manage a thriving onsite IT service business, delivering computer repair, network support, and technical guidance for both residential and commercial clients across Dallas and surrounding areas.
- Leverage 35+ years of industry expertise to provide reliable, personalized support and build lasting customer relationships.
- Continuously refine and expand service offerings to meet evolving technologies and client needs.
Co-Founder & Sales Manager
uPhone Wholesale | Cell Phone Store | 2017–2024
- Grew and managed a successful cell phone store, leading sales and business development.
- Wrote automation software in Python to market inventory, achieving significant market share until external factors impacted business performance.
- Managed sales and customer service, overseeing day-to-day operations and product sourcing.
Founder & Owner
Dallas Service Parts | Laptop Refurbishing Business | 2012–2016
- Built a laptop refurbishment business with a team of four employees.
- Managed operations, warehouse, and inventory, including the acquisition of stock and refurbishment logistics.
- Oversaw product sales and distribution, handling everything from small parts to full systems.
CIO
100 Scholars | 2009–2012
- Led nationwide distribution and maintenance of student laptops across the United States.
- Managed deployment of educational software, ensuring seamless integration with school systems.
- Oversaw IT infrastructure and provided support for educational initiatives.
Owner & Service Technician
Self-Employed | 2007–2009
- Provided on-site PC, laptop, and Mac repairs for multiple tech companies including Geek on Wheels and Computer Rescue.
- Specialized in laptop motherboard repairs, component sales, and large-lot purchases of laptop parts for resale.
- Successfully ran an eBay business, managing sales, listings, and shipping logistics for laptop parts.
- Conducted meticulous organization of parts inventory, ensuring efficiency in sales and customer service.
Lead Technician & Purchaser
Atlantis Computers | 2004–2007
- Led customer-facing technical support and repair for PCs and laptops in a retail environment.
- Managed purchasing for both retail and wholesale operations, sourcing products for national distribution.
- Collaborated with major retail chains like Best Buy, Circuit City, and Fry’s Electronics to supply repair depots and retailers with equipment and parts.
Service Parts Sales & eBay Manager
MET International | 2001–2004
- Sold service parts for major laptop brands such as Toshiba, IBM, HP, Dell, and Compaq.
- Managed the teardown and cataloging of laptops and servers for parts resale.
- Engineered and oversaw an eBay sales operation, selling 100+ items per week.
IT Specialist
Make Your Bet Vacations | 2000–2001
- Provided network and server maintenance for a small business.
- Designed and maintained the company website, adding new functionality as needed.
- Developed an online ticket-ordering system utilizing Sabre Systems.
Onsite Support Technician
Computer Nerdz | 1998–1999
- Delivered home and office IT support, resolving hardware, software, and network issues.
- Installed Point of Sale systems and network infrastructures for small businesses.
Level 3 System Support & Network Admin
Texas Department of Transportation | 1997–1998
- Provided high-level system and application support for engineering users.
- Managed LAN/WAN systems and created online information resources.
- Produced technical publications and documentation using web tools and office software.
IT Consultant & 3D Software Developer
Byte by Byte Corporation | 1996–1997
- Managed LAN/WAN setup and maintenance for AlphaWinNT and MacOS environments.
- Supported development of 3D animation software and troubleshooting for both PC and Mac.
IT Manager & Auction Specialist
Renaissance Computer Outlet | 1994–1996
- Established and managed the technical department for a retail computer store.
- Built and maintained ISDN web servers, developed web apps, and managed remote auction logistics.
3D Designer & Network Support
The Facet Group | 1993–1994
- Created 3D logo screen savers and promotional content for retail displays.
- Managed and supported Windows NT Server networks.
PC Technician
Electronics Parts Outlet | 1991–1993
- Performed in-store repairs, builds, and maintenance for PCs, Macs, and servers.
Contact Information
Email: gordon@dallasserviceparts.com
Phone: +1-972-336-3240
Location: Dallas, TX